FAQ

I keep getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong-zip code, your order will not go through.

 How Do I return or exchange a product?

We accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges up to 30 days after purchasing the item. We only accept items in their original, new condition.

In order to return an item please mail it back to the address below along with your packing slip and a hand-written message that states if you would like to return or exchange the item. For exchanges, please write the color and size you would like to exchange the item for.

CbumFitness
222 Perrine Ave 
Piscataway, NJ 08854

Once we receive your package back, please give us 1 week for us to process your return and exchange.

Note: For all returns and exchanges, the customer is responsible for paying for the shipping to send the product back to us. We will cover the shipping to send the product back to you if you get an exchange. Also, the shipping amount paid for in the initial order will not be refunded when an item is returned.

I paid for an eBook, but I am unable to download it. Can you help me?

For any questions regarding eBooks, please email cbumfitness@gmail.com and someone will assist you.

 How quickly do you process and ship orders?

Items are typically shipped out within 1-2 business days. We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.

Note: Due to the high volume of orders during the holidays and any sales events, please expect delays in the shipping of your orders.

How long will it take for my order to arrive? 

After your order has been shipped, arrival times on all orders depends on what shipping method was chosen.

Domestic Shipping

USPS Priority Mail Express – 1 Business Day

USPS Priority Mail – 2-3 Business Days

USPS First Class Mail – 4-5 Business Days

International Shipping

USPS Priority Mail Intl – 5-15 Business Days Depending on the Country

USPS First Class Mail Intl – 2-5 Weeks Depending on the Country

 My tracking says delivered, but I haven’t received my package?

 Cbumfitness.com is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment, the customer is responsible for filing all claims with the mail carrier. Cbumfitness.com is not responsible for any package (s) once it is in the hands of the mail carrier.

Do International orders have to pay custom fees?

We do not have control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.

How to contact us?

If you have any questions, please feel free to email us at cbumfitness@gmail.com. We are open Mon-Fri from 10am to 5pm EST.

What are your customer support hours?

We are open Monday-Friday 10am-5pm EST excluding holidays and weekends.

Is your ordering system secure?

Yes, we have a very secure ordering system.

What payment methods can I use?

We accept all major credit cards and PayPal.

How often do you restock your apparel?

We restock our apparel depending on the individual items. Please follow @cbum on Instagram for more updates.